• Build their knowledge on leadership skills
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• Develop awareness of their emotional wellbeing
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• Understand techniques to improve communication with their subordinates
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• Improve problem solving abilities
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• Support their organization by becoming highly effective and confident leaders

The  Leadership and People Management training course is suitable for a wide range of professionals, particularly:

• Anyone Involved in any Administrative and Leadership Role
• Decision Makers
• Directors and Top Managers
• Association Executives

Ritetrac’s Leadership and People Management training course aims to help participants achieve the following objectives:

• Define the role of a leader within an organization
• Understand the importance of being aware of his or her own strengths and weaknesses
• Realize the importance of a healthy environment whereby people are confident of their abilities
• Cultivate skills in asking good questions and active listening
• Improve their ability to deal with difficult people
• Learn how to analyze and find problem solving solutions
• Be able to give assertive feedback and correction to others
• Perfect their anger management skills

This unique Leadership and People training course combines presentations with practical examples, supported by video material and case studies to provide maximum benefit to the delegates. Delegates will be encouraged to contribute in relating leadership principles to their individual workplace.

This training course on Leadership and People Management Skills covers critical areas of leadership in today’s competitive and demanding market environment. Participants will acquire and develop essential skills that will improve their communication, conflict resolution, problem solving, decision making, anger management while at the same time improving their self-awareness and self-esteem.

Day 1 : Building Self-Esteem

• Definition of self-esteem
• Putting things in perspective
• Building confidence in others
• Increasing our self-esteem
• Principles of leading people
• Case study of exemplary leadership

Day 2 : Effective Communication

• Winning communication strategies
• Growing our self-awareness
• Becoming a skilled communicator
• Communication barriers
• Asking good questions
• Active listening skills

Day 3 : Conflict Resolution

• Understanding conflict
• Benefits of confrontation
• Importance of empathy
• The three F’s
• Guidelines for assertive anger
• Working towards positive interactions

Day 4 : Problem Solving and Decision Making

• Definition of problem solving
• 8 steps for identifying problems
• Making winning decisions
• Types of decisions
• Keys to good decision making
• The problem solving model

Day 5 : Anger Management

• What is anger
• The costs of anger
• Understanding emotional triggers
• Strategies to cope with anger
• Taking care of yourself
• Personal action plan

5 Days

JANUARY TO DECEMBER DATES ARE AVAILABLE