2018Woman with headset

Delivering Exceptional Customer Service Program is a two –day program suitable for both beginning and experienced customer facing workers.

Learning Goals:

At the end of this training participants will

  • Understand what customer service means in relation to internal customers
  • Recognize how one’s attitude affects service standard
  • Master ways to develop & maintain a positive customer focused, attitude
  • Develop needs analysis techniques to better address customer needs
  • Learn techniques for developing good will through customer service
  • Learn take away techniques for service excellence over the phone and the internet
  • Master techniques for dealing with difficult customers
  • Acquire tools for recovering difficult customers
  • Understanding when to escalate

What you will get in class:

  1. Refreshments
  2. Soft Copies of materials to access anytime
  3. Course Materials
  4. Certificate of Participation


Batch 1: June 29th and 30th 2018 -Lagos/Abuja/Port Harcourt

NOTE: Online on-demand classes now available [Available on request]

* Other Upcoming dates will be published asap. Note: We can come In-house to your Organization with your own dates.

Also available for those with a tight schedule is our Online LIVE Classes where an instructor works you through the curriculum and Online 247 classes where you can do your training at anytime and anyplace.

Fees: 45,000 NGN

Registration closes one week to class commencement.

Kindly check the payment option that is most appropriate for you.
Account Name: Ritetrac Consulting Nigeria Limited
Account No: 0023331797
Bank: Guaranty Trust Bank Plc.

Ready to start your class? Please register your interest by phone 08037090474,08038769323,09080161515 and by filling in our


Save-towards-a-class: Do you know you can now save towards a class with Ritetrac Consulting and pay as little as 20,000 NGN to kickstart?

Career development need intentional planning and focus to achieve your set goals. In 2018 lets work with you in all the areas that you intend to develop with less cost and within your own timeline and budget.

You want to have your class in
1-2 Month Time- Enjoy 15% OFF
3-4 Month Time- Enjoy 20% OFF
4-6 Month Time- Enjoy 25% OFF

Fill in your Training application form and indicate your chosen timeline for your Training we will contact with further details.