– Help you to plan, organize, delegate and manage personnel efficiently

– Help you go to the next step in your job

• Business owners
• Supervisors and foremen
• Human relations managers
• Departmental managers
• Project managers
• Teachers, students, employees – anyone wishing to climb to a higher position within their organization.

Although planning, organizing and administering may be assigned to other persons, they are an integral part of a leader’s responsibility, and may sometimes fall under the leader’s list of tasks. In either case, the leader is responsible for ensuring these tasks are carried out in a manner consistent with the group’s agreed goals and priorities.

We are here to help you achieve your goals – our one to one tutors will help you through the process.

There are 10 lessons in this course:

1.  Human behaviour

1. • Individual and group behaviour
   • Perception
   • Gestalt theory of perception
   • Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
   • Perception and reality
   • Selective attention
   • Central traits
   • Attribution
   • Changing perceptions
   • Defence mechanisms
   • Psychologically healthy individuals
   • Influences on human behaviour
   • Socialization
2. 2. Workplace communications
   • Communication defined
   • Variables affecting communication: context, nature and quality of the transmitted message and the received message
   • Effective communication
   • Listening effectively
   • Giving clear instructions
3. 3. Workplace conditions
   • Unions
   • Duty of care
   • Workplace safety
   • Costs of illness and injury
   • Lifting and manual handling
   • Protective equipment
   • Workplace bullying and violence
   • Workplace design; physical and psychological factors
4. 4. Controlling Operations
   • Supervising staff: listening, informing, leading
   • Managing a project
   • Applying standards
   • Monitoring performance
   • Regulating progress
   • Giving directives and introducing change
   • Dealing with contingencies
   • Developing contingency plans
   • Problem solving methodology
5. 5. Recruitment and Induction
   • Advertising a position
   • Interviewing
   • Interview guidelines
   • Interview questions
   • Types of questions
6. 6. Staff training
   • Responsibilities of a trainer
   • Factors affecting learning: Attention, intelligence, self esteem. etc
   • How we learn
   • Memory
   • Assessing training needs
   • Sources of information for a needs assessment
   • Communication skills for trainers
   • Body language
   • Reasons that people do not learn -communication barriers
   • Developing conversation
   • Effective questioning
   • Motivating learners
7.  7. Work teams
   • Different styles of handling conflict
   • Delegation
   • Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
   • Conflict handling tequniques
   • Dealing with anger (in yourself and in others)
   • Negotiation
   • Joint problem solving approach
   • Mediation
   • Negotiation problems
8.  8. Positive Discipline
   • Giving praise
   • Enforcing rules
   • The disciplinary interview
   • Changing behaviour -classic and operant conditioning
   • Reinforcement
   • Punishment
9.  9. Grievances and Complaints
   • Detecting a problem
   • Guidelines for dealing with grievances
   • Reducing grievances
   • Applying the formal problem solving technique
10.  10. Monitoring and Reporting
    • Monitoring performance
    • Observation
    • Regular review
    • Scheduled evaluations
    • Report writing
    • Work study
    • Techniques of work study
    • Work measurement

• Explain how perception, learning and prior experience influence human behaviour
• Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
• Explain factors that contribute to overall workplace conditions and can affect workplace culture
• Explain basic supervising practices for controlling business or department operations
• Identify essential processes in the recruitment and induction of employees
• Describe the key elements of planning and conducting effective staff training
• Describe how team processes can be used to improve performance and productivity
• Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
• Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
• Explain the importance of monitoring workplace processes and performance, and how to report your observations

This course will:

• Help you to plan, organize, delegate and manage personnel efficiently
• Help you go to the next step in your job

This course is ideal for:

• Business owners
• Supervisors and foremen
• Human relations managers
• Departmental managers
• Project managers
• Teachers, students, employees – anyone wishing to climb to a higher position within their organization.

Although planning, organizing and administering may be assigned to other persons, they are an integral part of a leader’s responsibility, and may sometimes fall under the leader’s list of tasks. In either case, the leader is responsible for ensuring these tasks are carried out in a manner consistent with the group’s agreed goals and priorities.

4 Days