CERTIFIED PERSONNEL MANAGER TRAINING PROGRAM

Certified Personal Management Training Program

Course Description


If you have a natural ability to relate well to people, add some serious knowledge to that and become an invaluable member of any business – the Personnel Manager. Learn all that it takes for this highly rewarding position from Ritetrac.

Benefits of Certified Personnel Manager Course:

– Help you to plan, organize, delegate and manage personnel efficiently

– Help you go to the next step in your job

  • Business owners
  • Supervisors and foremen
  • Human relations managers
  • Departmental managers
  • Project managers
  • Teachers, students, employees – anyone wishing to climb to a higher position within their organization.

 

Although planning, organizing and administering may be assigned to other persons, they are an integral part of a leader’s responsibility, and may sometimes fall under the leader’s list of tasks. In either case, the leader is responsible for ensuring these tasks are carried out in a manner consistent with the group’s agreed goals and priorities.

We are here to help you achieve your goals – our one to one tutors will help you through the process.

There are 10 lessons in this course:

1.  Human behaviour

    • Individual and group behaviour
    • Perception
    • Gestalt theory of perception
    • Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
    • Perception and reality
    • Selective attention
    • Central traits
    • Attribution
    • Changing perceptions
    • Defence mechanisms
    • Psychologically healthy individuals
    • Influences on human behaviour
    • Socialization
  1. 2. Workplace communications
    • Communication defined
    • Variables affecting communication: context, nature and quality of the transmitted message and the received message
    • Effective communication
    • Listening effectively
    • Giving clear instructions
  2. 3. Workplace conditions
    • Unions
    • Duty of care
    • Workplace safety
    • Costs of illness and injury
    • Lifting and manual handling
    • Protective equipment
    • Workplace bullying and violence
    • Workplace design; physical and psychological factors
  3. 4. Controlling Operations
    • Supervising staff: listening, informing, leading
    • Managing a project
    • Applying standards
    • Monitoring performance
    • Regulating progress
    • Giving directives and introducing change
    • Dealing with contingencies
    • Developing contingency plans
    • Problem solving methodology
  4. 5. Recruitment and Induction
    • Advertising a position
    • Interviewing
    • Interview guidelines
    • Interview questions
    • Types of questions
  5. 6. Staff training
    • Responsibilities of a trainer
    • Factors affecting learning: Attention, intelligence, self esteem. etc
    • How we learn
    • Memory
    • Assessing training needs
    • Sources of information for a needs assessment
    • Communication skills for trainers
    • Body language
    • Reasons that people do not learn -communication barriers
    • Developing conversation
    • Effective questioning
    • Motivating learners
  6.  7. Work teams
    • Different styles of handling conflict
    • Delegation
    • Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
    • Conflict handling tequniques
    • Dealing with anger (in yourself and in others)
    • Negotiation
    • Joint problem solving approach
    • Mediation
    • Negotiation problems
  7.  8. Positive Discipline
    • Giving praise
    • Enforcing rules
    • The disciplinary interview
    • Changing behaviour -classic and operant conditioning
    • Reinforcement
    • Punishment
  8.  9. Grievances and Complaints
    • Detecting a problem
    • Guidelines for dealing with grievances
    • Reducing grievances
    • Applying the formal problem solving technique
  9.  10. Monitoring and Reporting
    • Monitoring performance
    • Observation
    • Regular review
    • Scheduled evaluations
    • Report writing
    • Work study
    • Techniques of work study
    • Work measurement
  • Explain how perception, learning and prior experience influence human behaviour
  • Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
  • Explain factors that contribute to overall workplace conditions and can affect workplace culture
  • Explain basic supervising practices for controlling business or department operations
  • Identify essential processes in the recruitment and induction of employees
  • Describe the key elements of planning and conducting effective staff training
  • Describe how team processes can be used to improve performance and productivity
  • Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
  • Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
  • Explain the importance of monitoring workplace processes and performance, and how to report your observations

This course will:

  • Help you to plan, organize, delegate and manage personnel efficiently
  • Help you go to the next step in your job

This course is ideal for:

  • Business owners
  • Supervisors and foremen
  • Human relations managers
  • Departmental managers
  • Project managers
  • Teachers, students, employees – anyone wishing to climb to a higher position within their organization.

Although planning, organizing and administering may be assigned to other persons, they are an integral part of a leader’s responsibility, and may sometimes fall under the leader’s list of tasks. In either case, the leader is responsible for ensuring these tasks are carried out in a manner consistent with the group’s agreed goals and priorities.

FEES AND PAYMENT OPTIONS:

N190,000  thousand naira only

Make payment now

Payment Details Bank: Guaranty Trust Bank Plc

Account Name: Ritetrac Consulting Nigeria Ltd.

Account No: 0023331797

 

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